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Step-by-step answers for setting up, using and managing your mailbox. Search by what you want to do, or browse by topic.
Getting started
- Get started: buy, set up, sign inFrom no mailbox to your first message: create an account, buy a plan, choose the address and password, and sign in.
- Using your own domainConnect a domain you own from My account: prove it is yours, publish the DNS records, wait for the review, and set up mailboxes on it. With what each DNS record does, in plain language.
Mail apps
- Set up Apple Mail on iPhone, iPad and MacInstall the configuration profile from webmail to add mail, calendar and contacts in one go, or add the account by hand.
- Set up OutlookAdd the mailbox to Outlook as an IMAP account, with the settings shown for your mailbox.
- Set up ThunderbirdThunderbird can look the settings up from your address; if it finds nothing, enter the ones shown for your mailbox.
- Set up the Gmail app and AndroidAdd the mailbox to the Gmail app as an IMAP account, and sync calendar and contacts on Android with DAVx⁵.
- IMAP, SMTP, CalDAV and CardDAV settingsWhat any mail, calendar or contacts app needs to connect, and where to find the server settings of your own mailbox.
Sign-in and security
Working with mail
- Move your mail in, and take it outImport old mail from Gmail, QQ Mail, 163 or any IMAP mailbox with webmail's import, and export your folders as mbox files.
- Labels, filters, auto-reply and forwardingTag mail with labels, sort it with filter rules, answer automatically while you are away, forward copies elsewhere, and block or allow senders.
- Calendar: subscriptions, import and exportUse the calendar in webmail, subscribe to published calendars, move events in and out as .ics files, and sync with your phone.
Plans and billing
- Renewals, the grace period and retentionHow subscriptions renew, what the 7-day grace period and the 30-day retention period mean, and how to get a suspended mailbox back.
- Discount codesWhere to enter a discount code, what it applies to, and what to do when a code can't be used.
- Buying mailboxes for a teamHow plans sold per mailbox work: choosing how many, how the total is worked out, adding seats in the middle of a period, removing them at renewal, and what happens if the subscription lapses.
- Delete a mailboxHow the buyer of a plan deletes a mailbox in My account, what to do first, and how to ask us to delete your data.
Privacy
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