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Help article

Set up Apple Mail on iPhone, iPad and Mac.

Install the configuration profile from webmail to add mail, calendar and contacts in one go, or add the account by hand.

Set up with the configuration profile

  1. Sign in to webmail at webmail.abnormalhq.com and open Settings → Apps & sync → Automatic setup for mail apps.
  2. On a Mac, choose Download profile. For an iPhone or iPad, scan the QR code shown there with the Camera app. Both lead to the same link, which works for 30 minutes.
  3. Install the downloaded profile: on iPhone and iPad in Settings, under Profile Downloaded; on a Mac in System Settings → Privacy & Security → Profiles. The device marks the profile as unsigned; that is expected.
  4. Enter the mailbox password when the device asks for it. It asks once for mail, and once each for calendar and contacts when the profile includes them.

The profile never contains your password. It adds the mail account (IMAP and SMTP) and, when your mail server offers them, your calendars (CalDAV) and contacts (CardDAV). Installing it again replaces the accounts it added before.

With two-step verification on, enter an app password instead of the mailbox password. If Settings → Apps & sync has no automatic setup section, your domain has no automatic settings; add the account by hand as below.

Add the account by hand

  1. On iPhone and iPad go to Settings → Mail → Accounts → Add Account → Other → Add Mail Account. On a Mac open Mail and choose Mail → Add Account → Other Mail Account.
  2. Enter your name, the full mailbox address and the password.
  3. Choose IMAP. For the incoming server (IMAP) and the outgoing server (SMTP), enter the host name shown for your mailbox; the username is the full address for both.
  4. Save, then send yourself a message to check both directions.

Your server settings are shown in three places: on the page right after the mailbox is set up, under My mailboxes in My account, and in webmail under Settings → Apps & sync. See IMAP, SMTP, CalDAV and CardDAV settings.

Calendar and contacts without the profile

In webmail, Settings → Apps & sync has a Calendar sync (CalDAV) card and an Address book sync (CardDAV) card. Each shows the server and the address to use, with a copy button, and the steps for iPhone, iPad and Mac: add a CalDAV or CardDAV account with that server, your full address as the username and the mailbox password (or an app password).