Where to find your settings
The server names, ports and encryption depend on your mailbox's domain, so this page does not list them. Yours are shown:
- on the page right after the mailbox is set up, and in the account email if you asked for a copy;
- under My mailboxes in My account, for the buyer of the plan;
- in webmail at webmail.abnormalhq.com, under Settings → Apps & sync, with a copy button. The copied text never includes your password.
Mail: IMAP and SMTP
- Username: the full mailbox address, for incoming and outgoing alike.
- Password: the mailbox password. With two-step verification on, an app password instead.
- Incoming server: IMAP, with the host, port and encryption shown for your mailbox.
- Outgoing server: SMTP, with the host, port and encryption shown for your mailbox, and authentication turned on.
We publish IMAP and SMTP settings only; choose IMAP when an app offers a choice of account type.
Calendars and contacts: CalDAV and CardDAV
Webmail's Settings → Apps & sync has a Calendar sync (CalDAV) card and an Address book sync (CardDAV) card. Each shows the server, the account's address and a discovery address, with steps for iPhone and iPad, Mac, Android (DAVx⁵) and Thunderbird. The username is the full mailbox address and the password is the mailbox password, or an app password with the scope Calendars & contacts.
Most apps find your calendars and address books from the server name alone; when one asks for a full address, paste the one shown on the card.
If an app won't connect
- Check the username: it is the full address, not just the part before the @.
- After a password change, every app needs the new password. With two-step verification on, apps need app passwords.
- Compare the port and the encryption with what is shown for your mailbox; a mismatch between the two is the usual cause.
- Check the service status page. If it still fails, write to support@abnormalhq.com with the address, the app and the error it shows, but not your password.