One-time plans and subscriptions
A one-time plan is paid once and its mailboxes never expire. A subscription plan runs for a period of days stated on the plan, counted from the successful payment, and is renewed period by period. The pricing page shows which kind each plan is and what renewal costs.
How to renew
- Paid with Linux DO Credit: renew on the renewal page. The link is on the order page, in My account and in the reminder emails, and works without signing in. Choose 1 to 12 periods and pay the renewal order like any order.
- Subscriptions bought directly by card: the subscription renews automatically each period. In My account you can change the card, or cancel and resume automatic renewal. A card subscription cannot be renewed by hand on the renewal page.
For plans paid with Linux DO Credit, reminders before the expiry go to the contact email you gave at checkout, or to your account's email; without either they arrive in the mailbox itself. Discount codes do not apply to renewals of paid subscriptions; the first paid upgrade from a free trial can use an eligible first-period offer.
A free-trial upgrade is an exception: whether paid with LDC or by card, it is a one-time payment and requires manual renewal on the renewal page afterward. It does not charge automatically. The trial itself is suspended at expiry with no 7-day grace period, and mail is kept for 30 days.
If a subscription is not renewed
- Grace period, 7 days: everything keeps working as usual. If you renew now, the new period continues from the original expiry date.
- Suspended, 30 days: the mailbox can no longer be signed in to, but it still receives mail, and its mail and data are kept. Renewing restores it within minutes, and the new period counts from the day you pay.
- After the 30 days: the mailbox may be deleted together with its mail.
To keep a copy of your mail before then, see Move your mail in, and take it out. The details are in the Terms of Service and the Privacy Policy.