Who receives the content
The features below send the relevant content through Cloudflare AI Gateway to a third-party large language model provider, currently DeepSeek, to generate a result. Apart from these cases, your mail is not sent to a language model provider. This page repeats what the Privacy Policy says; the policy is the authoritative text.
What each feature sends
- AI writing (drafting, rewriting, polishing, translating): what you wrote or selected, your instructions, the subject, the recipients, and the original message quoted in a reply or forward.
- Conversation summaries and suggested replies: when you ask for them, the senders, recipients, times, subjects and bodies of the messages in that conversation.
- Natural-language search: only the sentence you typed and today's date, no mail content.
- Follow-up tasks: the task description, and the mail in this mailbox that the task searches and reads while it runs. Once created, a task runs by itself on a schedule or when related mail arrives, until it finishes or is cancelled, and may send mail automatically depending on the chosen send mode. When a task needs the web, its search terms and the addresses of pages to read are sent to Tavily.
- Ticket AI assistant: when it is on, it handles the tickets you submit first, and receives the ticket text plus the mailbox address, status, creation date, storage use and message counts, and the few passages of our help material most relevant to your question.
Finding help material by meaning
To pick the relevant help material for the ticket AI assistant, the ticket subject and your latest message are sent to Cloudflare Workers AI and turned into a set of numbers for comparison; they are not kept.
When an admin uses these features
When handling your mailbox in the management system, an admin with permission to send mail can also use AI writing, conversation summaries, suggested replies and natural-language search, or create follow-up tasks for the mailbox. The relevant content is sent to the language model provider in the same way. Admins access a mailbox only in the situations the Privacy Policy lists.