# Discount codes

Where to enter a discount code, what it applies to, and what to do when a code can't be used.

## First-period discounts when upgrading a free trial

A free trial can upgrade directly to a single-mailbox or Team plan. Enter WELCOME10 on the upgrade page before ordering for 10% off the first paid period when eligible. For Team, the discount covers the first-period total for all selected seats. Other prepaid periods and later renewals use the regular price. The code’s expiry, total usage limit and one use per account still apply.

## Use a code

1. In the [shop](https://abnormalhq.com/shop/), choose I have a discount code above the plans.
2. Enter the code and choose Apply. Each plan the code works for shows its price with the code.
3. Buy the plan with Linux DO Credit or by card as usual. The code in the field goes with the order.
4. On the order page, check the price before you pay: it shows the code and what it took off.

## What a code applies to

- A code takes a percentage or a fixed amount off one order, after the plan's own discount.
- One code per order.
- For a subscription, a code lowers the first period only. Renewals are at the regular price.
- A code may be limited to certain plans, to one way of paying (Linux DO Credit or card), to a number of uses, or by an expiry date.
- A code never makes an order free.

## When a code can't be used

The shop says only that the code can't be used; it does not say why. Check that you typed it correctly, and whether it is meant for another plan or another way of paying. An order placed with a code that can't be used is refused rather than charged at the full price: remove the code to buy at the regular price.

- Enter the code before you order. It cannot be added on the order page.
- After several attempts in a row the shop asks you to wait; try again about ten minutes later.
- An unpaid order holds its code for 30 minutes, or for about a day once you have opened the payment page. If the code has run out by the time you come back, the order can no longer be paid at that price: place a new order.

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