# Delete a mailbox

How the buyer of a plan deletes a mailbox in My account, what to do first, and how to ask us to delete your data.

## Delete a mailbox in My account

1. Sign in to [My account](https://abnormalhq.com/shop/account/) and open My mailboxes.
2. Find the mailbox and choose Delete.
3. Type the mailbox's address to confirm.

The mailbox is gone at once: it disappears from My mailboxes, can no longer sign in and rejects new mail. Its place goes back to the order's redeem code, so you can set up another mailbox instead.

## Before you delete

- Deleting a mailbox deletes its mail. Export what you want to keep first: see [Move your mail in, and take it out](https://abnormalhq.com/help/import-and-export/).
- If you only want to stop the mailbox for now, disable it in My mailboxes instead; you can enable it again later.
- Deleting a mailbox does not cancel a subscription. To stop a card subscription from renewing, cancel automatic renewal in My account.

## Who can delete a mailbox

A mailbox is managed by the account that bought the plan it was set up with, including a mailbox someone else set up with a code that buyer passed on. If you use a mailbox that someone else paid for, ask them. While a subscription is suspended, its mailboxes cannot be changed in My account until it is renewed.

## Deleted the wrong mailbox, or want us to delete your data

If you deleted the wrong mailbox, write to [support@abnormalhq.com](mailto:support@abnormalhq.com) right away with the address and the order number. We cannot promise that it can still be restored.

You can also ask us to delete a mailbox, your orders or your account information. Write to [support@abnormalhq.com](mailto:support@abnormalhq.com) from the mailbox concerned or with the order number, so we can verify that the request is yours. The [Privacy Policy](https://abnormalhq.com/privacy/) describes what we keep and for how long.

## Not the article you were looking for?

Go back to the help center and search again, or write to us and we'll help directly. Include your mailbox address or order number, never a password.

- [Browse all help articles](https://abnormalhq.com/md/help/)
- [Email support](mailto:support@abnormalhq.com)