# Find your answer

Step-by-step answers for setting up, using and managing your mailbox. Search by what you want to do, or browse by topic.

## Getting started

- [Get started: buy, set up, sign in](https://abnormalhq.com/md/help/getting-started/): From no mailbox to your first message: create an account, buy a plan, choose the address and password, and sign in.
- [Using your own domain](https://abnormalhq.com/md/help/own-domain/): Connect a domain you own from My account: prove it is yours, publish the DNS records, wait for the review, and set up mailboxes on it. With what each DNS record does, in plain language.

## Mail apps

- [Set up Apple Mail on iPhone, iPad and Mac](https://abnormalhq.com/md/help/apple-mail/): Install the configuration profile from webmail to add mail, calendar and contacts in one go, or add the account by hand.
- [Set up Outlook](https://abnormalhq.com/md/help/outlook/): Add the mailbox to Outlook as an IMAP account, with the settings shown for your mailbox.
- [Set up Thunderbird](https://abnormalhq.com/md/help/thunderbird/): Thunderbird can look the settings up from your address; if it finds nothing, enter the ones shown for your mailbox.
- [Set up the Gmail app and Android](https://abnormalhq.com/md/help/gmail-android/): Add the mailbox to the Gmail app as an IMAP account, and sync calendar and contacts on Android with DAVx⁵.
- [IMAP, SMTP, CalDAV and CardDAV settings](https://abnormalhq.com/md/help/imap-smtp/): What any mail, calendar or contacts app needs to connect, and where to find the server settings of your own mailbox.

## Sign-in and security

- [Two-step verification and app passwords](https://abnormalhq.com/md/help/two-step-verification/): Add a code from an authenticator app to your sign-in, and give each mail app a password of its own that you can revoke.

## Working with mail

- [Move your mail in, and take it out](https://abnormalhq.com/md/help/import-and-export/): Import old mail from Gmail, QQ Mail, 163 or any IMAP mailbox with webmail's import, and export your folders as mbox files.
- [Labels, filters, auto-reply and forwarding](https://abnormalhq.com/md/help/labels-filters-forwarding/): Tag mail with labels, sort it with filter rules, answer automatically while you are away, forward copies elsewhere, and block or allow senders.
- [Calendar: subscriptions, import and export](https://abnormalhq.com/md/help/calendar/): Use the calendar in webmail, subscribe to published calendars, move events in and out as .ics files, and sync with your phone.

## Plans and billing

- [Renewals, the grace period and retention](https://abnormalhq.com/md/help/renewals/): How subscriptions renew, what the 7-day grace period and the 30-day retention period mean, and how to get a suspended mailbox back.
- [Discount codes](https://abnormalhq.com/md/help/discount-codes/): Where to enter a discount code, what it applies to, and what to do when a code can't be used.
- [Buying mailboxes for a team](https://abnormalhq.com/md/help/team-mailboxes/): How plans sold per mailbox work: choosing how many, how the total is worked out, adding seats in the middle of a period, removing them at renewal, and what happens if the subscription lapses.
- [Delete a mailbox](https://abnormalhq.com/md/help/delete-mailbox/): How the buyer of a plan deletes a mailbox in My account, what to do first, and how to ask us to delete your data.

## Privacy

- [What the AI features send, and where](https://abnormalhq.com/md/help/ai-features/): Which webmail features use a language model, what content each one sends to it, and who receives that content.

## Can't find it here?

Write to us and we'll help directly. Include your mailbox address or order number, never a password. [support@abnormalhq.com](mailto:support@abnormalhq.com)