# Abnormal — Email service Abnormal email service: buy an @abnormalhq.com mailbox online, set it up yourself with a redeem code, and read and send from webmail or any mail app. Plans for a team are sold per mailbox, plans that include it let you connect your own domain yourself, and setup help is available on request. ## Watch a short video A short film about the Abnormal email service: a mailbox that just works, for everyday life and for work. [Abnormal email service promo video](https://abnormalhq.com/video/abnormal-en.mp4) ## Everything a mailbox should do - Split inbox: Primary mail, newsletters and notifications sort themselves, each with its own unread count; add splits of your own by sender or keyword. - Undo and schedule sends: Take a message back for a few seconds after sending, or have it go out tomorrow morning. The mail server holds it, so closing the tab changes nothing. - Calendar and contacts: Webmail has a calendar and an address book built in, with invitations answered right in the message; CalDAV and CardDAV sync them to your phone and computer. - Fast search: Searches every folder by default and highlights the matches; narrow it in one go with from:, subject:, has:attachment and more. - Phishing warnings: Impersonated senders, lookalike domains and failed sender checks get a warning above the message; incoming attachments are scanned for viruses first. - Two-step verification: A code on top of your password; mail apps get app passwords of their own, which you can revoke if a device goes missing without changing your main password. - Move in, take it with you: Import old mail from Gmail, QQ Mail, 163 or any IMAP mailbox, paused and resumed as you like; export folders as mbox whenever you want. - Rules and auto-reply: File, flag or forward mail by sender, subject, attachments and more; turn on an auto-reply for time off, and block senders you never want to hear from. - Install it as an app: Add webmail to your desktop or home screen and open it like an app; mail it has saved stays readable offline. ### Use it anywhere - [Webmail](https://webmail.abnormalhq.com/): Nothing to install. Sign in to several mailboxes at once and switch between them in one click. - [Desktop app](https://abnormalhq.com/download/): Native apps for macOS and Windows, with folders, read state and stars in sync with webmail. - [Phones and other apps](https://abnormalhq.com/guide/): Your phone's built-in Mail, Calendar and Contacts, or any mail app that speaks IMAP and SMTP. ## Start here - [Buy a mailbox](https://abnormalhq.com/shop/): Pick a plan and pay with Linux DO Credit or card. Once payment is confirmed, the order and its redeem code join your account. - [My account](https://abnormalhq.com/shop/account/): Sign up and sign in with your email and a password. Under My mailboxes, set up, reset, disable or delete mailboxes; orders and renewals are there too. - [Redeem](https://abnormalhq.com/redeem/): Someone gave you a code? Enter it on the redeem page, pick a username and password, and the mailbox works right away. - [Webmail](https://webmail.abnormalhq.com/): Read and send in the browser. Sign in with your full address and password, with several mailboxes at once. - [Guide: mail app settings and changing passwords](https://abnormalhq.com/guide/) - [Service status](https://console.abnormalhq.com/status) ## Plans and prices Read live from the shop: what you see here is what you pay. [Compare plans in detail](https://abnormalhq.com/pricing/) ### What every mailbox gets The plan sets the price, the number of mailboxes and the storage. Everything below is the same for every mailbox. - Storage of its own: Each mailbox gets the storage its plan states as its own quota. It is not pooled with your other mailboxes. - A name you choose: Any free username of up to 64 characters: lowercase letters, digits, dots, hyphens and underscores, starting and ending with a letter or digit. - Clear expiry rules: One-time plans never expire. A subscription that isn't renewed keeps working through a 7-day grace period, is then suspended (it still receives mail) and kept for 30 days before it may be deleted. - Open protocols: IMAP and SMTP over TLS for any mail app, CalDAV and CardDAV for calendars and contacts. Import old mail over IMAP and export folders as mbox. - Apps everywhere: Webmail in the browser, installable as an app; desktop apps for macOS and Windows; and the mail, calendar and contacts apps already on your phone. - Attachments in webmail: A message written in webmail carries up to 10 attachments, 3 MB in all. Larger files can be shared as download links. ## A mailbox for every day ### Personal mailbox An @abnormalhq.com mailbox you buy and set up online, for everyday mail and signing up for the services you use. [Buy in the shop](https://abnormalhq.com/shop/): Live prices under Plans and prices ### Domain mailbox Addresses on a domain you own, so every message carries your name. On plans that include it, you connect the domain yourself in My account. [See which plans include it](https://abnormalhq.com/pricing/): On plans that include your own domain ### Team mailbox Mailboxes for everyone on the team: on plans sold per mailbox you choose how many, add more any time and remove some at renewal. [See team plans](https://abnormalhq.com/pricing/): On plans sold per mailbox ### Mailbox setup Help with sending and receiving settings and mail apps, so email fits into your day. On request: Quoted by scope Plans, prices and limits, including plans sold per mailbox and plans that include your own domain, are listed under Plans and prices as the shop offers them. Setup help is quoted once we've talked. ## Four steps to your mailbox 1. Create an account: Sign up with your email and a password, then open the link in the confirmation email. Your orders, codes and mailboxes all live in this account. [Create an account](https://abnormalhq.com/shop/account/?mode=register) 2. Choose a plan: Pick the number of mailboxes and storage in the shop, and pay with Linux DO Credit or card. Once payment is confirmed, the redeem code joins your account. [Go to the shop](https://abnormalhq.com/shop/) 3. Set up mailboxes: Under My account, My mailboxes, pick a username and password to set one up right away. You can also give the code to someone to redeem themselves. [Go to My account](https://abnormalhq.com/shop/account/) 4. Sign in and send: Log in to webmail with your full address, or follow the guide to add it to a mail app over IMAP / SMTP. [Log in to webmail](https://webmail.abnormalhq.com/) ## Questions, answered ### What does Abnormal offer? We offer @abnormalhq.com mailboxes: create an account, buy in the shop, set mailboxes up and manage them from your account, and read and send from webmail or the mail app you already use. Plans sold per mailbox cover a whole team, and plans that include it let you use your own domain; for setup help, ask us. ### How do I buy and set up a mailbox? Create an account with your email and a password and confirm it from the email we send. Then pick a plan in the shop and pay with Linux DO Credit or card. Once payment is confirmed, the order and its code join your account: under My account, My mailboxes, pick a username and password to set one up. You can also give the code to someone to enter on the redeem page. Previously issued codes keep their original available domains. ### Where do I sign in afterwards? Webmail is at webmail.abnormalhq.com. Sign in with your full email address and the password you set when redeeming. Existing @abnormal.bid mailboxes continue to use their original address to sign in. You can also add the account to a mail app on your phone or computer; the server settings are in your redeem result and the guide. ### Where do I manage mailboxes, orders and renewals? All in My account: set up new mailboxes, reset their passwords, disable or delete them, see orders and codes, and renew. Card subscriptions are managed there too, including changing the card or cancelling automatic renewal. Forgot your account password? Choose “Forgot your password? Reset it” on the sign-in page and set a new one from the emailed link. Once a Google account is linked on the account page (a Gmail or Google Workspace address matching the account's email links automatically), you can also sign in with “Continue with Google”. ### Can I use my own domain or set up mailboxes for a team? Yes, in the shop, when a plan on sale offers it. A plan sold per mailbox lets you choose how many mailboxes to buy, add seats later and remove them at renewal. A plan that includes your own domain lets you connect it under My account: you prove the domain is yours with a DNS record, publish the mail records we list, and new domains are normally reviewed by us before they go live. The pricing page shows which plans include what, and the help center explains both step by step. If you would like a hand with the setup, ask us; never send passwords, verification codes, recovery codes or payment details in your message. ### What if something goes wrong? If mail isn't coming or going, check the service status page first for outages or maintenance. For anything else, write to support and include your email address or order number so we can help faster. [More answers in the help center](https://abnormalhq.com/help/) ## Contact Support: [support@abnormalhq.com](mailto:support@abnormalhq.com) [Security and privacy](https://abnormalhq.com/security/) [Claude connector](https://abnormalhq.com/claude/) [Developers](https://developers.abnormalhq.com/) ## Legal - [Privacy Policy](https://abnormalhq.com/md/privacy/) - [Terms of Service](https://abnormalhq.com/md/terms/)